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| Interactive Services Officer Ref: ISO |
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The Hong Kong Jockey Club is a world leader in horse racing as well as Hong Kong's premier charity support organisation. If you want to be part of a strong, forward-looking organisation, we'd like to hear from you. Because, together, we can race towards a brighter future and a better Hong Kong.
Our Interactive Services Department is responsible for the management and development of all interactive betting channels and services, which include the Customer Input Terminal (CIT), CIT-Personal Digital Assistant, Two Way Messenger, Mobile Betting via SMS and web-based Online Betting Service (eWing).
You will:
- supervise a team responsible for ensuring the operations of the existing interactive betting channels and services run reliably and smoothly around the clock
- be a critical part of the Club's customer service team by helping customers resolve problems relating to their use of interactive betting channels and services
- assist in the improvement of existing channels and help develop new interactive betting services (e.g. wireless, WAP)
- assist in business development activities to ensure stready growth in the Club's customer base and turnover
You should have:
- terriary qualification in Computing Science, Electrical Engineering or a related subject
- at least 3 years' relevant experience
- interests and skills in the areas of business development and marketing; actual experience will be a plus
- excellent project management skills, multi-tasking abilities and a strong interest in e-Business
- experience supervising a team composed of individuals with diverse backgrounds
- good interpersonal skills as well as experience in customer service
- be energetic, creative and persistence in achieving results
- excellent communication skills in both English and Chinese. Proficiency in Mandarin a plus
Applicants with less qualifications will be considered for the post of Interactive Service Supervisor.
The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.
Please fax/mail your resume, complete with expected salary and job reference to:
Email: recruit@hkjc.org.hk Fax: 2576 1987
Mail: Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong
Closing date for receipt of all applications is 30 September 2003. Only shortlisted candidates will be notified.
Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request. |
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