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| Customer Care Manager Ref: CCM |
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The Hong Kong Jockey Club is a world leader in horse racing as well as Hong Kong's premier charity support organisation. If you want to be part of strong, forward-looking organisation, we'd like to hear from you. Because, together, we can race towards a brighter future and a better Hong Kong.
Our Customer Management Department is to collaborate with various departments of the Club in achieving the Club's objective of Total Customer Satisfaction. We are looking for high calibre professional to join our team.
You will
- manage and lead a team of Account Services staff to provide high quality service to over 900,000 account holders
- plan and implement strategies to achieve customer relationship management objective
- formulate and revise operation procedures from time to time to ensure total customer satisfaction
- identify customer needs through statistical data analysis and provide solutions strategically
You should
- be a degree holder with extensive experience in sizable retail call center environment, with at least 3 years in managerial level
- have call centre experience in financial, banking or telecommunication industry
- be a self starter with excellent leading ability
- have track record in managing staff to provide inbound and outbound calls
- have excellent interpersonal and managerial skills
- be pro-active, energetic and is a good team leader as well as team player
- have excellent communication skills in both English and Chinese
To meet the challenges of this job, you must be prepared ot work on shift beyond mid-nigh including weekends and public holidays.
The level of appointment will be commensurate with qualifications and experience. A contract employment will be offered to the successful candidate. Contract renewal will be subject to mutual aggreement between the Club and the individual.
Please send your resume, complete with expected salary and job reference to:
Email: recruit@hkjc.org.hk Fax: 2576 1987
Mail: Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong
Closing date for receipt of all applications is 9 September 2003. Only shortlisted candidates will be notified.
Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request. |  |
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