| | | Jobs - Commercial Banking |
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| Manager, Phone Banking (Ref: TT-MPB-SC) |
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DBS GROUP, which includes its Hong Kong subsidiaries, DAO HENG BANK LIMITED and DBS KWONG ON BANK LIMITED, has more than 10,000 employees. Our human resoures philosophy is to invest in highly cometent staff and to develop their potential. We provide our staff promising opportunities to acquire new knowledge, learn new skills, broaden their perspectives and fulfill their career aspirations. If you are seeking new challenges and thinking about redefining your career goals in order to move to a brighter future, talk to us.
Lead a phone banking team to provide high quality service to attain customer satisfaction and high productivity. Ensure achievement of pre-defined service level through effective resources planning, performance monitoring and compliance of Credit Card operations with the bank's operational guidelines and external regulations.
Requirements:
- Degree holder
- 8 years' relevant experience in banking / credit card industry with 3 years in managerial capacity
- Strong knowledge of call centre / consumer banking operations as well as compliance issues
- Good communication, problem solving and leadership skills
- Willingness to work on shift hours
Please quote the reference number and send your application with present and expected salaries to Human Resources, 21/F., 139 Queen's Road Central, Hong Kong, or email to hr@dbs.com, or fax to 2542-4543. More information is also available at our homepage at http://www.dbs.com
Personal data provided will be used for recruitment purposes, strictly in accordance with our Personal Data Policy for Applicants for Employment, a copy of which is available on request. Applicants who are not contacted within 6 weeks may consider your applications unsuccessful. However, you may be cosidered for other suitable positions within DBS and its related companies over a 2-year period, after which your personal data will be destroyed. |  |
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