Superior customer care is the cornerstone of HSBC's success and continues to play a crucial role as we move to new technological interfaces with our customers. We now have an opening on our Internet Support Team for an Internet savvy individual to deliver a high standard of professional, friendly technical support services.
You will provide telephone and e-mail support on Internet browser setup, Internet security and server certificates. This will involve ensuring timely investigation adn resolution of issues, researching the least Internet browser developments, and keeping the serice team up-to-date with the least technical solutions. You will also monitor levels of customer satisfaction, liaise with technical teams where follow up action is required, and act as an internal IT expert to support other customer service staff in LAN application setup.
Ideally, you should have a degree or high diploma in an Information Technology discipline and at least two years direct involvement with the Intenet and technical support. You will need a sound knowledge of various PC operating systems and Intenet browser applications such as Windows NT, Linux, Macintosh, Internet Explorer and Netscape. You will also need fluent spoken and written English and Cantonese, and ideally Putonghua. A strong customer service orientation and problem solving abilities are also important. You should be prepared to work shifts if requires, and at such times you will be compensated with an appropriate shift allowance.
Please apply by e-mail, quoting the reference: TSO/TL127, with full career details including highest qualification, working experience, present and expected salary, and period available to: careers10@hsbc.com.hk. Alternatviely, you may send your resume to: Human Resources Manager, Human Resources Department, The Hongkong and Shanghai Banking Corporation Limited, 3/F, Tower 1, HSBC Centre, 1 Sham Mong Road, Kowloon, or by fax on 2288 7175.
Data held by the Bank relating to employement applications will be kept confidential and used only for processing applications. Applicants who are not contacted within four weeks may considered their application unsuccessful. The Bank will retain their applications for a maximum period of two years and may refer suitable applicants to other vacancies within the Group. A copy of our Personal Information Collection Statement can be provided upon request by contacting our Human Resources Department at the above email address. |
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