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| HOTLINE ASSISTANT |
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Company:HKSAR GOVERNMENT
Job Desc:
(Salary : $8,000 per month)
Entry Requirements : (a) Form 5 Secondary School Education with 5 passes or above in HKCEE or equivalent including English Language (Syllabus B) and Chinese Language; (b) Fluent in English and Cantonese, and preferably fluent in Putonghua; (c) Knowledge of computer applications (e.g. Microsoft Office); (d) Competent at Chinese word-processing (using Changjei/Quick) and English word-processing; and (e) Candidates should possess at least two years' of relevant working experience on telemarketing or related services.
Duties : (a) To assist in operating the hotline centre and handle calls, fax/email messages, etc. forwarded to the centre; (b) To answer complaints/enquiries or direct the complaints/enquiries to the relevant staff as instructed by EPD staff; (c) To input the call information into the hotline database and perform quality control/check as directed by EPD staff; (d) To assist in keeping records and preparing statistics for complaints and enquiries; and (e) To perform other duties as required.
Other Job-related Requirements : Successful candidates may be required to (a) work with computer; (b) work irregular hours and overtime, including evenings, weekends and public holidays; and (c) Good telephone manner & customer handling skills.
How to Apply : Application forms (G.F. 340 (Rev. 11/2001) are obtainable from any Public Enquiry Service Centre of District Office of the Home Affairs Department and any Job Centre of the Employment Services Division of Labour Department. The said form can also be downloaded from the Civil Service Bureau's Internet web site (http://www.csb.gov.hk).
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