|
JOIN US
|
|
|
Contact us
Terms & Conditions |
| | | Jobs - Commercial Banking |
|
 |
 Email A Friend |
| SERVICE QUALITY MANAGER, (REF: SQM-CB-AW) |
|
Company:STANDARD CHARTERED BANK
Job Desc:
- To provide recommendations for continuous improvement by monitoring and reviewing key service performance indicators
- To drive and lead the quality improvement team on improving operational efficiency, employee and customer satisfaction
- To facilitate process reviews and re-engineering projects for the business to improve the service and productivity performance levels
- To manage and monitor the staff suggestion program
- To ensure that the Quality System complied with ISO requirements
To meet the challenge, you should possess the following attributes:
- A university degree with at least 8 years' working experience with at least 4 years' hands-on experience in driving process improvement programs, preferably in banking industry
- Sound knowledge of process improvement methodology, project management, and service management
- Experience in ISO 9000 and 6-sigma is definitely an advantage
- A well-organised planner with good analytical and problem solving skills
- Conversant with market condition and industrial practices
- Excellent interpersonal, communication and presentation skills
- Proactive, self-motivated and action-oriented
- Creative in the design and implementation of new ideas
- Excellent command of written / spoken English and Chinese is a must
We offer an attractive remuneration package which includes performance bonus, staff provident fund scheme, low-interest-rate employee housing loan and comprehensive medical benefits. If you think you can meet the challenge, please apply with full resume and stating expected salary to: Recruitment Manager, Standard Chartered Bank, GPO Box 8585, Hong Kong or e-mail to Career.HR@hk.standardchartered.com. Please quote reference no. on the envelope
|
| |
