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| | | Jobs - Commercial Banking |
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| Consumer Banking Division Call Center - Contract Customer Service Representative Ref: CC-CSR-CT |
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Company:DBS Group
Job Desc:
To handle phone enquiries from customers on credit card, banking products, accounts and services and be able to identify cross-selling opportunities and cross-sell other banking products. Actively solicit customers' feedback to understand problem trends and highlight them to the Call Center Manager.
Requirements
Post secondary or above
Minimum 1 year's relevant experience in phone banking / Credit Card Center hotline
Excellent customer servicing, cross-selling and problem solving skills
Proficiency in MS Office and typing is a must
Ability to speak Putonghua is an advantage
Willingness to work on shift is preferred
The above posts good communication skills in both spoken and written English and Chinese.
We offer a competitive remuneration package which includes housing loan, medical and life insurance plans and retirement scheme.
Please quote the reference number and send your application with present and expected salary to The Human Resources Division, 21/F., 139 Queen's Road Central, Hong Kong, or email to hr@dbs.com, or fax to 2542-4543.
Applicants not hearing from us within 4 weeks may consider their applications have been filed for future reference. We reserve the right to review applications received for suitability for other posts and to transfer personal data provided among members of the DBS Group. Personal data provided by job applicants will be used strictly in accordance with our Personal Data Policy for Employment Applications, a copy of which will be provided upon request.
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